Shipping policy

Last Updated: 10th January 2026

This Shipping Policy applies to all orders placed on the Gramicci Australia & New Zealand online store.

1. Shipping Regions

We currently ship to:

We do not ship to other international destinations at this time.

Orders are processed Monday–Friday, excluding NSW public holidays.
Most orders are processed within 1–2 business days.
During peak periods (sale, holiday seasons, product launches), processing may take longer.

You will receive an order confirmation email and a shipping confirmation email once your parcel has been dispatched.

Standard shipping: 2–8 business days

Standard international shipping: 5–12 business days
Delivery times may vary based on customs processing and local courier operations.

Delivery timeframes are estimates only and may vary due to courier delays, weather conditions, or other unforeseen factors.

Shipping fees are added at checkout based on your delivery address.

Australia - $12

New Zealand - $25

All deliveries are dispatched via Australia Post.

All parcels are shipped with tracking.
Tracking details will be emailed to you once your order leaves our warehouse.

If your tracking link does not update within a reasonable timeframe, please contact our support team.

Please ensure your shipping details are correct at the time of purchase.

If an order is returned to us due to:

the original shipping cost and any applicable handling fees will be deducted from your refund.

If you wish to receive your parcel again, a reshipment fee will apply.

For orders shipped to New Zealand:

Duties and taxes may be applied by NZ Customs depending on your order value.
These charges are the responsibility of the customer unless otherwise stated at checkout.

If duties/taxes were paid directly to NZ Customs, they must be reclaimed from NZ Customs by the customer.

Once a parcel has been handed to the courier, the delivery is the responsibility of the postal or courier service.

If your parcel is lost, stolen, or significantly delayed:

We do not offer exchanges for change of mind, incorrect size, or unsuitable items.

If you require a different size, colour, or product, please return the item for a refund and place a new order.

Exchanges are available only for faulty items, in line with the Australian Consumer Law.

If you receive a faulty, incorrect, or damaged item:

We will arrange a repair, replacement, or refund as required under the Australian Consumer Law.

For shipping enquiries, please contact:

Gramicci – Customer Support
Email: contact@leshop.au